Frequently Asked Questions
Everything you need to know about shopping with Telescopes Canada
Do you ship across Canada and internationally?
Yes, we ship to all provinces and territories in Canada. We also offer international shipping to select countries; shipping rates and delivery times are calculated at checkout based on your location.
What is your return policy for optical equipment?
We offer a 30-day return policy for most unopened and unused items. Due to the sensitive nature of optical equipment, returns on opened items may be subject to a restocking fee and must include all original packaging and accessories.
Are the telescopes covered by a warranty?
All new products sold by Telescopes Canada include a full manufacturer's warranty. The duration and terms vary by brand, typically ranging from one to two years covering defects in materials and workmanship.
How do I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Is technical support available if I need help setting up my telescope?
Absolutely. Our team of astronomy enthusiasts is available via email or phone to assist with assembly, collimation, and software setup for computerized mounts to ensure you get the best view of the night sky.